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This is an ITIL certified module
covering Help Desk Incident, Request Fulfillment and Event Management
in addition to
Quality Assurance and Entitlement. |
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| "Incident, Request, & Event Service
Records Management" |
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| Key Process Areas for ITIL, ISO, and CMMI
conformance. This module was certified by Pink Elephant
in December 2008 and provides integration with Release,
Requirements Development, & Requirements Management. |
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| This module provides evidence of compliance
for CMMI Supplier Agreement Management, ISO 20000-1:2005
Clause 7.3, Supplier Management and ISO 9001:2008, Clause
7.4, Purchasing. It is composed of Purchasing, Logistics,
Inventory and Vendor and Subcontractor Management subsystems.
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Download Script PDF |
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| A robust facility inclusive of a “point
and click” ad-hoc report writer, Measurement &
Analysis provides Supplier, Contract, SLA, QA, and Financial
Measurements critical for compliance with the CMMI M&A
Process Area and complimentary to all CMMI, ISO and ITIL
processes and clauses. |
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Watch a comprehensive, “bird’s
eye view”, of this all encompassing Best
Practices Enterprise Resource Management modular system. Imagine CMMI and ISO focused software bundled into an ITIL-Certified Help Desk Software System.
See how ITIL, CMMI and ISO Processes, Practices and Clause
Requirements, converge into
a single compliant business tool that will raise your
organization’s productivity, increase your efficiency
and provide visible, positive results to your bottom line. |
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Document
& Record Control
An ISO compliant module that
can serve as a Digital Source Library, safeguarding
the Organization’s documentation in the context
of “availability”, “integrity”
and ‘confidentiality”. |
Download Script PDF |
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Problem Management
A CENTRE, ITIL certified Help Desk Module that goes beyond
the PinkVerify™ requirements and “connects
the dots” in identifying endemic conditions
among isolated incidents, requests and events. |
Download Script PDF |
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HR &
Time Sheet Management
See how CENTRE integrates web based “DCAA
Compliant Time Recording” with Project resource
selection based on “Skills”, “Certifications”
and “Clearances” among others. |
Download Script PDF |
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| Incident Management |
Select the links below to view ITIL Help Desk compliance documentation
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| Asset Management |
Provides compliance with CMMI CM (Configuration
Management) and ITIL
Asset Management.
Select the links below to view ITIL compliance documentation.
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| Change Management |
A foundation module provides compliance for most
CMMI and ISO processes and related clauses, is Pink
Verify certified for both V2 and V3.
Select the links below to view ITIL compliance documentation. |
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| Problem Management |
Inclusive of “Potential Problem Database Scans,”
this is a Pink Verify certified module. Enter the
links below to view ITIL compliance documentation.
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| SLA Management |
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Going beyond ITIL this feature provides support
for unlimited SLA including “Type”,
“Custom” & specific Asset/Configuration
Item SLA. Select the links below to view ITIL compliance
documentation. |
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| Request Fulfillment |
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The differentiation of service records among “Incident”,
“Request” and “Event” is
a unique CENTRE Help Desk Software design approach which permits the
conversion of any such record type to another as
applicable. Select the links below to view the ITIL
V3 compliance documentation. |
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| Release Management |
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CENTRE Release Management, as certified by Pink Verify,
provides compliance with CMMI Requirements Development
and Requirements Management. Select the link below to view
the ITIL V3 compliance documentation. |
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CENTRE users
start here |
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| Demo |
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| Request a demonstration |
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